At The Kanzen Store, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Returns & Exchanges

• We do not accept returns or exchanges unless the product is defective or incorrect.
• If you receive a damaged, defective, or wrong item, you must report it within 24 hours of delivery.
• To request a return or exchange, provide clear photos/videos of the issue via email (kanzennotes@gmail.com) or Instagram (@thekanzenstore).

2. Refund Policy

• Refunds are only issued if a replacement is not available for a defective or incorrect product.
• Refunds are processed within 5-7 business days after approval.
• Shipping fees are non-refundable.

3. Non-Refundable & Non-Returnable Items

• Products damaged due to mishandling after delivery.
• Custom-made or hand-painted items.
• Change of mind or personal preference is not a valid reason for returns or refunds.

4. Cancellation Policy

• Orders cannot be canceled once they have been processed or shipped.For any concerns, please contact us at:
  📧 kanzennotes@gmail.com
  📩 Instagram: @thekanzenstore